Compliments, Concerns & Complaints

You have a right to courteous and professional care and service. If you experience care or service which is less than you expect, we want to know. Please tell a staff member or request to see the Nursing Unit Manager, even if you think it’s trivial. You are not bothering us – that’s what we’re here for! We welcome the opportunity to address your concern and it is almost always in our power to do so.

Patient Comment Cards
A Patient Comment Card is located by your bed. We encourage you to tell us about your experience at NSPH. Your name is optional and all cards are reviewed by the CEO and Director of Clinical Services.

We meet regularly to review your comments, both positive and negative, and are always working to improve our service and care.

Complaints
If you wish to make a complaint, there are several options. We would prefer to help while you are in hospital so please let us know. You may:

• Discuss your concerns with the Nursing Unit Manager or the Director of Clinical Services, extension 3047.
  After hours , please contact the After Hours Manager on extension 3178
• Write to the CEO or Director of Clinical Services, North Shore Private Hospital: Locked Bag 1008, Crows Nest Delivery Centre NSW 2065. All complaints received in writing receive a response within seven days.
• Contact the Health Care Complaints Commission. Freecall 1800 043 159 in NSW, or Locked Mail Bag 18, Strawberry Hills NSW 2012