Maternity Bookings & Service FAQ
Thank you for choosing NSPH, we look forward to caring for you and welcoming your new baby to the world!
We hope that the following FAQ’s will provide you some of the information our patients often ask us. If you have other questions one of our wonderful customer service team representatives will be happy to help you!
What happens now?
If you have submitted an online booking form and health questionnaire, a Customer Service Representative will be in contact you via email within the next 10 working days to advise you on the services available and be your point of contact throughout your pregnancy.
If you have not yet booked online please click the following link: Online Admission Form
Who do I call when I go into labour?
Our midwifery team are here to help you 24/7 on 02 8425 3288. They will advise you of the next action to take and guide you through the process.
How much money do I owe and when do I pay?
Payment to the hospital for theatre time, accommodation, pharmacy cost and other possible fees are dependent on a patient’s level of cover with a health fund (or whether they are self-funding their stay and costs). Health fund checks will be processed for patients who have supplied their details and if we find any issue regarding your level of cover, we will contact you immediately with details and advice.
How do I cancel my booking?
Telephone our bookings team on 02 8425 3950 and they will cancel your booking on our Patient Management System. The $200 cancellation fee may be charged at this time depending on the circumstances. Booking forms & details are securely saved through our Online Portal system for your convenience if you decide to rebook with us in the future.
Is there a cancellation fee?
The cancellation fee of $200 will only apply to patients that choose to deliver at another facility. This will be invoiced to you directly and is payable within 14 days.
Can I call and pay over the phone?
Yes, our Maternity Bookings Officers can assist you with this. Please phone us on 02 8425 3950. We accept Master Card, VISA, and EFTPOS. For large amounts above a patient’s card limit a BPAY option can be arranged. PLEASE NOTE: We do not accept personal cheques over $1500.
What do I do if I have changed my married name/maiden name/phone number/address/health fund/GP since my original booking?
To avoid confusion with your booking and medical record please advise us as soon as possible on 02 8425 3950 if you have changed any key details that were supplied with your original booking. Our bookings officers will update the system immediately for you.
Can I come and see the facilities at NSP?
Absolutely, we would love to meet you. To book a maternity ward tour, click here. Maternity ward tours are conducted every Tuesday 1.00pm, Wednesday 1.00pm, Thursday 6.00pm and Saturday 1.00pm and 2.00pm from the hospital foyer (ground floor). If you would like a private tour Monday-Thursday please contact our Maternity Customer Service Representatives on 02 8425 3387 to book.
Can my partner stay in the hospital with me?
We have a Platinum package which allows a partner to stay with you, this comes at an extra cost to the patient which is not covered by private health funds.
Unfortunately due to the unpredictable nature of delivery dates you cannot pre-book these packages in advance. If you would like to take advantage of this package please advise the receptionist or midwife when you come in to have your baby and they will do their very best to facilitate this if the suite is available.
Can I pre-book the Platinum Suite?
Unfortunately due to the unpredictable nature of delivery dates we cannot book these in advance.
What are the visiting hours?
Visiting hours are 11am-12md, 3-5pm, and 6-8pm.
Partners are welcome at any time during the day and overnight if staying in the Platinum Suite. Rest period is from 1-3pm and we do not allow visiting at this time, partners are still welcome.
Do I need to book in for antenatal classes?
Yes. We have classes for first time parents and also offer refresher classes. The classes offered are listed on our website. Please book early to ensure a place at your preferred class.
When do I call to book classes?
Our welcome pack will give you detailed information about booking classes, usually between 20-22 weeks is ideal.
What do I do if I find out I’m having twins/triplets?
Please contact our Customer Service Team Member as soon as possible if you are expecting multiple births. We have a range of classes and information especially for you so let us know early to avoid disappointment.
How many nights do I stay at the hospital?
We estimate a 4 night stay in hospital if you have a vaginal birth and a 5 night stay if you have a caesarean section. Your doctor will advise you if they feel it necessary to extend your stay. Self-funded patients will be refunded for any fees for accommodation they do not utilise once the bill has been finalised. If you wish to discharge earlier than this please discuss this with the midwife caring for you and your doctor.
How many people can go to the theatre with me?
For infection control and safety reasons only one partner or support person is allowed into theatre for a delivery.
Can my partner order a meal?
Yes, visitor meals can be ordered and paid for at the main front desk on ground floor reception.
If my obstetrician isn’t available on the day I go into labour, what will happen?
We have obstetricians, paediatricians and anaesthetists on call 24/7 all year round and they will provide you with the highest level of care. If your doctor is unavailable on the day you come in to have your baby they will have organised for a colleague to cover their absence; please discuss this with your doctor at one of your antenatal visits.
What is an antenatal card?
Your antenatal card will be given to you at you first appointment with your Obstetrician. It is a record of your health history and this pregnancy. Please carry it with you at all times and present it on admission to the Birth Suite.
What do we do with the car on arrival? Can we leave it outside?
We have a ‘drop-off’ zone at the front door of reception at the Westbourne Street entrance so your partner can help you into our foyer; however this is a 5 minute zone only. Cars must be parked legally for the duration of your stay. North Shore Private Hospital cannot take responsibility for any fines incurred for cars parked illegally.
Valet parking is available, at a fee, between 8.00am and 4.00pm, Monday to Friday.
Multi-Storey Car Park
Parking for North Shore Private Hospital is available in the two Wilsons multi-storey car parks on campus. Parking fees are displayed at all entrances to the car parks. Tickets are to be paid at the ticket machine located on the ground floor of the multi-storey car park prior to exiting.
The Wilsons car parks have three-day and weekly parking ticket options which may be the best value for your partner visiting daily. These ticket options are available from the ticket office on the ground floor of P2, opposite the Royal North Shore Hospital entrance.
What happens after I am discharged from the hospital?
Once you are discharged from NSP there are a number of appointments to attend. The main appointments to note are the 6 week check up with your obstetrician and your paediatrician. Details for your paediatrician and any other appointment that needs to be made will be advised during your hospital admission.
Can I get advice on breastfeeding or parenting at North Shore Private Hospital?
We would encourage you to book a private appointment at our outpatient clinic ‘Helping Hands’ for any breastfeeding and parenting concerns and advice. This service is run by our experienced mothercraft nurse and lactation consultant and is available Mon-Fri for babies up to 12mths of age.