Compliments, Concerns & Complaints

You have a right to courteous and professional care and service. If you experience care or service which is less than you expect, we want to know. Please tell a staff member or request to see the Nursing Unit Manager, even if you think it’s trivial. You are not bothering us – that’s what we’re here for! We welcome the opportunity to address your concern and it is almost always in our power to do so.

PATIENT FEEDBACK

Patient feedback is important to the team at North Shore Private Hospital as our team are committed and focused on providing outstanding care and customer service to our patients. Your feedback provides us the opportunity to evaluate the care we are providing. We value the feedback and comments you provide to improve our services. We send an email survey to patients following your discharge to provide you an opportunity for feedback. Alternatively you can contact the Chief Executive Officer or Director of Clinical Services on the following email: WebEnquiries.NSP@ramsayhealth.com.au

COMPLAINTS

If you wish to make a complaint, there are several options. We would prefer to help while you are in hospital so please let us know. You may:

• Discuss your concerns with the Nursing Unit Manager or the Director of Clinical Services, 8425 3037.

• For after hours, please contact the After Hours Manager on 8425 3178

• Write to the CEO or Director of Clinical Services, North Shore Private Hospital: Locked Bag 1008, Crows Nest Delivery Centre NSW 2065. All complaints received in writing receive a response within seven days.

• Contact the Health Care Complaints Commission. Freecall 1800 043 159 in NSW, or Locked Mail Bag 18, Strawberry Hills NSW 2012